Blog Archives

5 Reasons You Need to Respond to Negative Feedback and How to Do It Properly

Posted on October 25, 2017 by 4 Step Studio — 1 Comment

While people used to find businesses by recommendations or reviews in print, today it’s as simple as clicking one of the many review sites online. According to Social Media Today, 87 percent of people say that they require a business…

How to Encourage Your Customers to Leave Positive Online Ratings and Reviews

Posted on September 13, 2017 by 4 Step Studio — Leave a comment

Business for a while, have a loyal customer base, and great word-of-mouth – but how do you translate that into online ratings and reviews? It’s a question that a lot of business owners are asking themselves as sites like Yelp…

Tagged with: online reputation, Reputation Management, reviews
Posted in Reputation Management

Handling Negative Feedback with Grace and Class

Posted on September 14, 2016 by 4 Step Studio — 2 Comments

Feedback happens. Sometimes it’s a good thing, sometimes it’s a bad thing – and sometimes even bad feedback can be a good thing that helps you to improve. When that feedback is public, how you handle the situation can sometimes…

Tagged with: Reputation Management, reviews
Posted in Reputation Management

Digital Marketing 101: 5 Ways to Make the Most of Positive Reviews

Posted on February 16, 2016 by 4 Step Studio — Leave a comment

Customers love reviews. They’re written by people just like them, who have had experience with a product or service, and often, they read reviews not just to make a rational assessment, but to validate what they already knew to be…

Tagged with: digital marketing, Reputation Management, reviews
Posted in Digital Marketing, Reputation Management

Learning How to Properly Handle Online Business Reviews

Posted on August 26, 2014 by 4 Step Studio — 1 Comment

It’s the ultimate nightmare scenario for ever small business owner. You’ve worked hard to build a niche for your brand, only to go online and find a negative review. The worst part is that sometimes these reviews aren’t even accurate.…

Tagged with: online reputation, Reputation Management, reviews, small business
Posted in Reputation Management, Small Business