Blog Archives

5 Reasons You Need to Respond to Negative Feedback and How to Do It Properly

respond to negative feedback

While people used to find businesses by recommendations or reviews in print, today it’s as simple as clicking one of the many review sites online. According to Social Media Today, 87 percent of people say that they require a business

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Posted in Digital Marketing, Reputation Management

How to Encourage Your Customers to Leave Positive Online Ratings and Reviews

Business for a while, have a loyal customer base, and great word-of-mouth – but how do you translate that into online ratings and reviews? It’s a question that a lot of business owners are asking themselves as sites like Yelp

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Posted in Reputation Management

Handling Negative Feedback with Grace and Class

Feedback happens. Sometimes it’s a good thing, sometimes it’s a bad thing – and sometimes even bad feedback can be a good thing that helps you to improve. When that feedback is public, how you handle the situation can sometimes

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Posted in Reputation Management

Digital Marketing 101: 5 Ways to Make the Most of Positive Reviews

Customers love reviews. They’re written by people just like them, who have had experience with a product or service, and often, they read reviews not just to make a rational assessment, but to validate what they already knew to be

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Posted in Digital Marketing, Reputation Management

Learning How to Properly Handle Online Business Reviews

Online Business Reviews

It’s the ultimate nightmare scenario for ever small business owner. You’ve worked hard to build a niche for your brand, only to go online and find a negative review. The worst part is that sometimes these reviews aren’t even accurate.

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Posted in Reputation Management, Small Business