Blog Archives

5 Reasons You Need to Respond to Negative Feedback and How to Do It Properly

respond to negative feedback

While people used to find businesses by recommendations or reviews in print, today it’s as simple as clicking one of the many review sites online. According to Social Media Today, 87 percent of people say that they require a business

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Posted in Digital Marketing, Reputation Management

How to Encourage Your Customers to Leave Positive Online Ratings and Reviews

Business for a while, have a loyal customer base, and great word-of-mouth – but how do you translate that into online ratings and reviews? It’s a question that a lot of business owners are asking themselves as sites like Yelp

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Posted in Reputation Management

Attorney Reputation Management 101: How to Deal with Negative Reviews

Attorney Reputation Management

Reputation management is a skill that ought to come easily to attorneys, after all this is a profession that essentially holds degrees in argument based in precedent and fact. However, it’s all academic until it’s actually you in the crosshairs

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Posted in Reputation Management

Law Firm Online Success Guide. Part 4: Your Online Reputation Matters

Sometimes life is a crap shoot. You pay your money, you take your chances. People don’t want to have to face this when they are seeking a professional of any type, to assist them where their own efforts have gained

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Posted in Reputation Management

Avoiding Online Reputation Crises in 5 Easy Steps

Reputation Management

Online reputation management is relatively new and the majority of small and mid-size businesses don’t give it much attention. However, simple marketing principles will tell you that people listen to other people before making a purchase; one bad review can

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Posted in Reputation Management

Learning How to Properly Handle Online Business Reviews

Online Business Reviews

It’s the ultimate nightmare scenario for ever small business owner. You’ve worked hard to build a niche for your brand, only to go online and find a negative review. The worst part is that sometimes these reviews aren’t even accurate.

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Posted in Reputation Management, Small Business